Fred @ Work
Nominate a Fred
Help us acknowledge the Freds that we all encounter on a daily basis whether through work or in our lives outside of work. Please use the nomination form found here to tell us your Fred's story. And please, tell a story not just, "I nominate Joe because he's a great guy," but tell us what actions of Joe's make him a Fred. This kind of information will help us all become more Fred-like by providing us specific ideas and actions that we can model in our own lives. It's a Fred-like activity in and of itself!
Editor's Note: We are excited to offer three great examples of Freds in action in this month's issue.
I met Jerrod Sessler, the founder of HomeTask.com Handyman Services, Inc a few years ago and was impressed by his professionalism and enthusiasm for The Fred Factor philosophy. Jerrod founded his company with a mission: to transform the Construction industry from one shrouded in suspicion and laziness into one marked by value and integrity. How would he do it? Embody the very standards that he, himself, believed so wholeheartedly in: a fair wage for an honest day’s work, respect for the customer and giving 110% into each job. How does he implement these ideas in his company? By teaching the philosophies found in “The Fred Factor”.
Here’s what Jerrod shared with me recently:
At HomeTask, “Fred Factor” is required reading for all potential handymen wishing to purchase a Franchise with this revolutionary organization….and it shows. HomeTask Handymen are noted for going above and beyond “good service” and pride themselves on going that extra mile to make every customer a raving fan.
Has it worked? Here are some recent customer comments:
“Paul was wonderful - our pool house roof was replaced in the pouring rain. Excellent job & workmanship!!”
“Both times that Robbie has been to my home he has arrived early, after checking with me to make sure it was ok. What a pleasant surprise when so many service people arrive late. Robbie has been friendly, funny, informative, and a fabulous worker. He identified problems I didn't know existed, explained them to me in lay terms and outlined what would be necessary to correct the problem. Once that was established, Robbie did the work quickly and efficiently.”
“After several years of bad contractors & damage, it is refreshing to find a company like yours. I scheduled Robbie to come and do work. WOW! We were even shocked to see that he moved heavy furniture away from the wall. He is doing an absolutely beautiful, professional job. I'm just so excited, I want to dance. Robbie really is true to his word of turning lemons into lemonade.”
Congratulations to Jerrod Sessler and the team at HomeTask.com Handyman Services!
'Fred' at the Door
My name is David Gray ... I wanted to take a moment to tell you about an individual named Kenneth Jackson. Kenneth is an excellent example of a Fred. Kenneth is the main "door man" at the Oakland (CA) Marriott City Center. I have been going there weekly on business over the past 5 months and everytime I see him he makes a point of greeting me with energy, professionalism, positiveness, and a smile. He makes the experience second to none, and conducts himself in the same manner across the board regardless of social status.
An example of this, one day I watched Kenneth walk over to a lady in her mid 90's, who looked tired and about to fall from exhaustion. She was walking by the hotel, a mile back to her residence. He asked her where her kids were and why she was walking all alone. She told him her kids had passed away prior to her, and it's just her now. He brought her over, called a taxi, and paid for her to get home. Kenneth is a leader by example, and could care less about a title. He comes daily with his "A-Game" making all those who come in contact with him better for the experience ...
Fred the Postman, Part II
PrideStaff's Home Office is very lucky to have our very own FRED as a postman. We receive such exceptional service from Jeff that I wanted to share this story with you.
He said: “I noticed these stacks of postcards were mailed out with too much postage on them. I checked with my supervisor and found out it’s possible to get you a refund for the incorrect postage, less a 10% processing fee. I’ve completed the refund request for you. I’ll just need someone to sign and date this form. Please copy the post cards so you know who to mail new postcards to. I will need these back, so when you are ready, give me back all the postcards and the refund form and I’ll get them submitted for you. You will receive a refund check in 6 to 8 weeks.”
He saved us over $800.00 without ever being asked…..THAT'S A FRED!
Editor's Note: PrideStaff is a big fan of Fred. If you want to see how one company promotes the principles of The Fred Factor across their organization just check out the PrideStaff website.
Here's an idea to recognize your Freds; purchase our Fred Factor certificates or, if you don't mind doing the printing yourself, download our fr*ee version online. It can be filled out and printed from within Adobe Acrobat or the Acrobat Reader.